Pokies 88 Privacy Policy — Personal Data Protection Malaysia

1Introduction

Pokies 88 (pokies88.my) is committed to protecting the privacy and personal data security of all members and visitors to our platform. This privacy policy transparently explains how pokies 88 collects, uses, stores, discloses, and protects your personal information when you use our website, mobile app, and all services we provide.

The pokies 88 privacy policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), the primary legislation governing personal data processing in the country. By using the pokies 88 platform, you consent to the collection and use of your personal data as described in this policy.

2Personal Data We Collect

Pokies 88 collects your personal data through various means — either directly from you or automatically as you use our platform. The following are the categories of data we collect:

2.1 Data You Provide Directly

• Registration Information: Full name, date of birth, IC number, email address, mobile number, and the password you created when registering your pokies 88 account.
• KYC Information: A copy of your Malaysian identity card, passport, or other identity verification document as requested for account verification purposes.
• Financial Information: Bank account numbers, digital wallet details (Touch 'n Go, GrabPay, Boost, ShopeePay), and FPX payment information used for deposits and withdrawals.
• Communication: Records of live chat conversations, emails and WhatsApp messages you send to the pokies 88 support team.
• Profile Information: Language preferences, account settings, and promotional preferences you have configured in your pokies 88 profile.

2.2 Data Collected Automatically

• Technical Data: Your IP address, device type, operating system, browser type and version, screen resolution, and device language settings.
• Usage Data: Pages visited, time spent on the platform, games played (slots, live casino, Sports Betting, e-sports), bets placed, and transaction history.
• Cookie Data: Information collected through cookies and similar tracking technologies to enhance your experience on pokies 88.
• Location Data: General location information (based on IP address) to ensure legal compliance and account security.

3How pokies 88 Uses Your Data

Pokies 88 uses collected personal data only for legitimate, clearly stated purposes. The following are the primary purposes for which your personal data is used:

• Account Management: Creating, verifying and managing your pokies 88 account, including the login process, two-factor authentication and password reset.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX, as well as withdrawals to your bank account or digital wallet.
• Fraud Prevention: Identifying and preventing fraudulent activity, money laundering, multiple account registrations, and any other suspicious activity that poses a risk to platform security.
• Legal Compliance: Meeting legal obligations under Malaysia's PDPA, KYC/AML requirements and any other applicable regulations.
• Customer Support: Providing technical assistance, resolving complaints and addressing your enquiries more effectively.
• Personalised Marketing: Sending promotions, bonus offers and information about relevant new games based on your activity on pokies 88 — only if you have agreed to receive marketing communications.
• Responsible Gaming: Monitoring gameplay patterns to identify players who may need support and providing appropriate responsible gaming tools.
• Platform Improvement: Analysing usage data to improve the performance, interface, and overall user experience of the pokies 88 platform.

4Data Sharing and Disclosure

Pokies 88 does not sell or rent your personal data to any third party. However, we may share your data in the following limited circumstances:

4.1 Trusted Service Providers

Pokies 88 works with a select group of trusted third-party service providers to support our platform operations. These include payment processors (Touch 'n Go, DuitNow and GrabPay gateways), cloud service providers, data analytics companies and customer support service providers. All providers are required to comply with strict security and privacy standards and are not permitted to use your data for any other purpose.

4.2 Legal Requirements

Pokies 88 may disclose your personal data when required by Malaysian law, court order, or law enforcement agency investigations, or to protect the rights, property, and safety of pokies 88, our players, or the public.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of pokies 88 assets, players' personal data may be transferred to the relevant parties. You will be notified in advance via email and in-platform notification should such a transfer occur.

5Data Security

Pokies 88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, modification, or disclosure. Our key security measures include:

• 256-bit SSL Encryption: All communications between your device and pokies 88 servers are encrypted using the latest TLS protocol.
• Two-Factor Authentication (2FA): An additional security layer that players can enable to protect access to their pokies 88 account.
• Strict Access Controls: Only authorised pokies 88 staff with a legitimate business need are permitted to access player personal data.
• 24/7 Monitoring: Continuous security monitoring to detect and respond to any threats or suspicious activity as quickly as possible.
• Regular Security Audits: pokies 88 conducts regular audits and penetration testing to identify and address any security vulnerabilities.
• Data Backup: Player data is backed up regularly to a secure, separate location to ensure continuity of service.

6Cookies and Tracking Technologies

Pokies 88 uses cookies and similar tracking technologies to enhance your experience, understand how our platform is used, and deliver more relevant content. The following are the types of cookies we use:

6.1 Essential Cookies

These cookies are required for the basic functionality of the pokies 88 platform, such as maintaining your login session, saving items in your cart and securing transactions. Without them, the platform cannot function properly.

6.2 Performance & Analytics Cookies

These cookies help pokies 88 understand how players interact with the platform — which pages are visited most frequently, where players spend the most time, and where they encounter issues. This information is used to improve platform performance and user experience.

6.3 Preference Cookies

These cookies store your preferences such as language selection, display settings and game preferences so you do not need to reconfigure them each time you access pokies 88.

You can manage and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and your experience on the pokies 88 platform.

7Your Rights Under PDPA

As a pokies 88 player in Malaysia, you have the following rights under the Personal Data Protection Act 2010 (PDPA) with respect to your personal data:

To exercise any of the rights above, please contact the pokies 88 privacy team by email at privacy@pokies88.my. We will process your request within 30 business days.

8Data Retention Period

Pokies 88 retains your personal data only for as long as necessary to fulfil the original purpose for which it was collected, or as required by Malaysian law. In general:

• Active account data is retained for as long as your account remains active on pokies 88.
• Financial transaction records (deposits, withdrawals, betting history) are retained for a minimum of 7 years as required under Malaysian law.
• KYC and identity verification records are retained for 5 years after account closure for AML compliance purposes.
• Customer support communication logs are retained for 2 years.
• Anonymized analytics and usage data may be retained for a longer period for platform improvement purposes.

Once the retention period has ended, pokies 88 will securely delete or anonymize your data in accordance with established procedures.

9Children's Privacy

The pokies 88 platform is strictly for individuals aged 18 years and above. Pokies 88 does not knowingly collect any personal data from individuals under the age of 18. Should we become aware that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question.

10Privacy Policy Amendment

Pokies 88 reserves the right to update or amend this privacy policy from time to time to reflect changes in our privacy practices, legal requirements, or platform operations. When material changes occur, we will:

• Updating the "Last Updated" date at the top of this document.
• Sending email notifications to the address registered to your account.
• Displaying a clear notice on the pokies88.my homepage for a minimum of 14 days.
• In the event of a highly material change, seeking your consent again.

We encourage you to review this privacy policy periodically. Continued use of the pokies 88 platform after any amendments take effect will be considered acceptance of the revised policy.

11Contact Us About Privacy

If you have any questions, concerns or complaints regarding the pokies 88 privacy policy or how we handle your personal data, please contact our privacy team:

Pokies 88 will respond to all privacy-related enquiries within 5 business days. For formal complaints that our team is unable to resolve, you have the right to refer the matter to the Department of Personal Data Protection Malaysia.